Conditions of Sale

UPON RECEIPT

• All tiles should be checked upon receipt. Incorrect delivery, short delivery or damaged tiles must be notified to DW Tiles within 48 hours upon the receipt of tiles. Once the delivery docket and/or couriers' docket are signed, it is deemed to confirm the receipt of the correct goods in good condition.
• Before installing, ensure that tiles are correct, one shade/batch, correct sizes, "fit for purpose” and free of any defect or fault. Should there be any concern, DO NOT LAY, and contact the seller Immediately.
• Once Tiles/Pavers are laid, YOU ARE RESPONSIBLE. DW Tiles wlll not accept any return or replacement requirements, or claims for labour, repair or delay of projects once tiles are laid, including "NOT FIT FOR PURPOSE" as a reason.

SHADE

• Crazing and shade/batch variation is an inherent characteristic of ceramic and porcelain tiles. DW Tiles takes no responsibility for any shade/batch variation between samples shown to the buyer and the actual tiles supplied.
• It is the buyer's responsibility to purchase an adequate quantity to complete a Job. DW Tiles cannot guarantee to supply tiles in the same shade/batch and calibre for subsequent orders.
• If replacement is required due to inadequate quantity ordered, handling charges will apply.

SIZE

• Dimensions of tiles/pavers are indicative only and will differ between shades/batches and colours.
• DW Tiles use NOMINAL SIZE of all our tile products as per industry standard. Due to the nature of the tile products, it is the responsibility of the Purchaser/Builder /Tiler to enquire and confirm before ordering when specific sizes are required.
• NO claims will be accepted concerning discrepancies in sizes or presumptions made by Purchaser/Builder/Tiler.
• Replacement or additional orders due to misunderstanding of indicative sizing will be charged.

SLIP RATINGS

• Slip ratings of all DW Tile's products are indicative only. Results of anti-slip tests (wet pendulum and oil ramp) can differ between shades/batches.
• It is the responsibility of the Retailer/Purchaser/Builder/Tiler to check/test the ratings of specific shade/batch before use.
•  DW Tiles will not accept replacement or return requests due to indicative slip ratings.

CLEANING & MAINTENANCE OF TILES

• It is the responsibility of the Owner/Builder/Tiler to cover the tiled surface during construction to protect them from stains, surface damages, dirt or grime.
• The Purchaser /Builder /Tiler must ensure all grout haze Is removed properly from the surface of tiles following the instructions of the selected grouting products.
• Anti-slip tiles require extra maintenance comparing to non-rated tiles.
• Once tilers/builders apply acid or chemicals to the tiled surface, DW Tiles deems the surface of the tile has been changed and will not take any responsibility for subsequent issues.

RETURNS POLICY

• DW Tiles will only accept returns of products in ORIGINAL CONDITIONS,
• No return will be accepted if the shade/batch is under the minimum stock holdings.
• A handling charge of $35 applies to all returns.
• If an order is fully returned, the cost of the original delivery fee will be back charged. 
• If an order is partially returned, part of the original delivery fee will be back charged. This is based on the number of pallets returned and the pallet rate that was originally paid by DW Tiles.
• It is the stores' responsibility to arrange the returns to DW Tiles.
• Once a return request is accepted, the items must be returned to DW Tiles within 7 days from the date of acceptance.
• Credit will be only given to the returned products in ORIGINAL CONDITIONS.

WAREHOUSE PICK-UPS

• Our NSW warehouse closes at 4.30 pm.
• Our QLD warehouse closes at 3.30pm.
• Our VICT warehouse closes at 4.00pm.

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